HVACR Business

MAR 2014

Help hvacr contractors master the critical components of business management.

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HVACRBUSINESS.COM 24 HVACR BUSINESS M A RC H 2 0 1 4 w he was simply infectious. We loved to watch him play and lead his team. He was an outside-the-box thinker, and his words say it all: "If you're trying to achieve, there will be roadblocks. I've had them. Everybody has had them. But obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it". THREE WAYS TO BECOME A TRANSFORMATIONAL LEADER 1. Infuence your team in a posi- tive way and be the role model who builds confdence and trust. What they see you do, they should be able to copy. At McAfee, I often say, "I won't make you do anything I wouldn't do. Whether it's working in a cockroach-infested house or a hot attic midday, if I wouldn't do it, you don't have to either." A transfor- mational leader shows people what's possible and motivates them to make those possibilities a reality. My infu- ence energizes my team and takes them to another level of possibility. 2. Motivate your team and be con- sistent about it. During company meetings, I show our team where we've been, where we are, and where I want to go. We then show them how they can be part of the future and ask them not only to understand my goals, but also to create their own for the next one, three and fve years. We encourage business and person- al goals, because if I can help them build a strong family life, this will help them achieve balance that will make them feel better at work. This is another reason why, in many situa- tions, we interview the applicant and the spouse together, to bring both of them in on the expectations we have and what the future looks like here. 3. Stimulate your team to think. We have a Dream Room in our main of- fce, open to anyone who wishes to think and dream about a new project, idea, or possibility that is relevant to our business. During company and group meetings, I challenge my team to see things differently. One team member recently stated something that was already quite obvious: "It's an all-about-me mentality." When I challenged him to think about help- ing people to be more comfortable or assisting a child who suffers from respiratory problems in breathing easier, he eventually realized that his job is not all about him; it is more about helping others than it is about him simply drawing a paycheck. ARE YOU A TRANSFORMATIONAL LEADER? This test, developed by Ronald E. Riggio, PhD, will help you fnd out. How many of these attributes can you say truly apply to you? 1. I would never require a follower to do something I wouldn't do myself. 2. I have clear goals for my team. 3. It comes naturally for me to inspire others. 4. I celebrate the talents and successes of my followers. 5. I am attentive when it comes to the personal needs of my followers. 6. I challenge my followers to step out of their comfort zones. 7. I believe teamwork is the way to success. 8. I encourage my followers to question their most basic ways of thinking. As you continue to work on your leadership skills, remember that people are more prone to follow you if you inspire and motivate them. A person with vision and passion can achieve great things. One way to get things done quicker, smoother, and more effciently is by injecting enthusiasm and energy into your team…and remember that it starts from the neck up and trickles down. n Greg McAfee is owner and founder of McAfeeHeating and Air Conditioning Co., Dayton, OH. Greg is also an author, HVAC business consultant and coach. www.gregmcafee.com If you want things done better, smoother, and more effciently, inject enthusiasm and energy into those you lead. Continued from page 23

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