HVACR Business

JUN 2017

Help hvacr contractors master the critical components of business management.

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www. hvacrbusiness .com www. HVACRBUSINESS .com HVACR Business, founded January 1981, is a monthly national trade magazine serving contractors, mechanical engineers, manufacturers, manufacturer representatives, wholesalers, distributors, trade associations, and others in the heating, ventilating, air conditioning and refrigerating (HVACR) industry primarily in the USA. The editorial focus and mission of HVACR Business is to provide business owners and managers with the very best business management concepts available. Critical topics covered include leadership, management, strategy, finance, sales, marketing, training, education, staffing, op- erations, human resources, legal issues, customer service and more. We are dedicated to helping contractors mas- ter these key management skills and provide them with the resources necessary to build strong, profitable companies. Every effort is made to provide accurate information, how- ever, the publisher assumes no responsibility for accuracy of submitted advertising and editorial information. Copyright©2017 by JFT Properties LLC. No part of this publication may be reproduced in any form or by any means, electronic or mechanical, or by recording, or by any information storage or retrieval system, without written permission from the publisher. Subscription Rates: Free and controlled circulation to qualified subscribers. Non-qualified persons may sub- scribe at the following rates: U.S. and possessions: 1 year $48; 2 years $75; 3 years $96; Canadian and foreign, 1-year $108 U.S. funds only. Single copies $8. Subscriptions are prepaid, and check or money orders only. Subscriber Services: To order a subscription or change your address, write to HVACR Business, 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145 or call (440) 471-7810; or visit our Web site at www. hvacrbusiness.com. For questions regarding your subscrip- tion, please contact bkerr@hvacrbusiness.com. HVACR Business (ISSN 2153-2877) Published monthly by JFT Properties LLC., 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145. POSTMASTER: Send address changes to HVACR Business, 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145. Periodicals postage paid at Cleveland, OH and additional mailing offices. (USPS 025-431) 5 HVACR BUSINESS JUNE 2017 Living in the Information Age N ever before in history has so much informa- tion been so readily available to the masses as it is today, for better or worse. Looking for an answer? It used to be you had to look it up in an encyclopedia. en the internet came along and changed everything. Suddenly, you were able to "Google" anything and get back millions of answers. And, if that wasn't easy enough, now you simply have to speak aloud, "Siri" or "Alexa" or "Hey, Google" and ask your question. Of course, with so much information available, one could have a difficult time discerning the good from the bad. at's when you have to rely on sources you trust. For the past 11 years, we've dedicated our content to helping you master key management skills and provide you with the re- sources necessary to build stronger, better, more profitable companies — and we continue to make this content available at hvacrbusiness.com. One of the benefits of being a business management focused pub- lication is that virtually all of our content over the years is what we call evergreen. Browse through our archives of Ruth King's columns, for example, and you'll find you can take what she wrote about five, six or even nine years ago and easily ap- ply it to your business today. With such a vast library of con- tent covering so many essential business management topics available on our website, its interesting to note that two of the most popular articles on our website, month aer month, deal with the same general subject — Unhappy Employees. is tells me two things, 1) this is a problem you, as busi- ness owners, encounter oen and 2) this is a problem people type into Google oen, looking for help. It's not all that surprising, really. Rarely can you run a busi- ness without coming across an employee who is unhappy, or who is underperforming due to a bad attitude. It happens to even the most successful companies — the difference is, they deal with it quickly, and in a professional manner. Steven Tulman is an entrepreneur, author and speaker who focuses on helping companies create high functioning and motivated teams. He's written several articles on the sub- ject of unhappy employees and offers some excellent advice. "As a manager, you sometimes have to deal with unhappy employees and it is your responsibility to see what you can do to turn the situation around," he says. "It is not possible to keep all employees happy all of the time, but there are many situations that you can improve." If this is something you're struggling with (and judging by our own site Analytics, it is), just type "Steven Tulman un- happy employees" into Google and you'll find plenty of help. Another popular — and valuable — section of hvacrbusiness.com is our Resource Center. Over the years, we've referenced many research studies, case histories, white papers and business assets in the magazine. We've made these available for you to download in Resource Center. Long-time subscribers might recall Professor Kaoru Ishikawa's famous Fishbone Diagram (Terry Tanker has ref- erenced this valuable management tool on many occasions in his Publisher's Page columns). It's a great tool to help you think about a process and all of the contributing factors ending in the result — good and bad. You can read more about, and download a blank template, in our Resource Center. Of course, I'm sure most of you will be logging on to hvacrbusiness.com this month to check out the photo gallery of our Tops in Trucks Fleet Design Contest winners and runners up. Sure, you can see who won and read all about them right here in the magazine (starting on pg. 8), but if you're interest- ed in viewing additional photos then online is where you go. And, while you're there, don't forget to enter your fleet for next year's contest — yes, we're now accepting entries for 2018! — so, download a pdf entry form, fill out an online submission or bookmark the page for later. Thank You Speaking of the Tops in Trucks Fleet Design Content, I want to take this time to thank our sponsor, GPS Insight. GPS Insight provides highly flexible solutions, which include a wide range of customized reports, alerts, and other innovative features that can be tailored to meet specific customer requirements and ensure maximum return on investment. In fact, GPS Insight recently published a white paper on how you can maintain a positive brand image with GPS tracking on your fleet. Head to hvacrbusiness.com/web-exclusives to read all about it. u TERRY Tanker Publisher ttanker@hvacrbusiness.com PETE Grasso Editor pgrasso@hvacrbusiness.com JIM McDermott Editorial Advisor jmcdermott@hvacrbusiness.com MEGAN LaSalla Art Director mlasalla@hvacrbusiness.com BRUCE Sprague Circulation Manager bs200264@sbcglobal.net BARBARA Kerr Executive Assistant bkerr@hvacrbusiness.com SUBMISSIONS editorial submissions: pgrasso@hvacrbusiness.com ADVERTISING STAFF MIDWEST BILL Rodman Director, Business Development Tel 216-533-1848 Fax 440-471-7943 brodman@hvacrbusiness.com EAST COAST/SOUTHEAST JIM Clifford Regional Sales Manager Tel 201-362-5561 Fax 201-334-9186 jclifford@hvacrbusiness.com WEST COAST TERRY Tanker Publisher Tel 440-471-7810 Fax 440-471-7943 ttanker@hvacrbusiness.com THE HVACR MANAGEMENT MAGAZINE 24651 Center Ridge Road, Suite 425 Westlake, OH 44145 Tel: (440) 471-7810 Fax: (440) 471-7943 Web site: www.hvacrbusiness.com (ISSN: 2153-2877) www. hvacrbusiness .com Browse through our archives and you'll find articles published five, six or even 11 years ago easily apply to your business today. EDITOR'S NOTEBOOK BY PETE GRASSO

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