HVACR Business

JUN 2017

Help hvacr contractors master the critical components of business management.

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2017 EDUCATION SUPPLEMENT 11 hvacrbusiness .com Training can increase your bottom line. Homeowners and businesses are con- cerned with today's rising energ y costs. Programs focusing on energ y auditing can teach your employees to perform detailed inspections that lead to cost-effective ener- g y solutions that can improve a building's energ y efficiency. ese recommendations will sell new equipment that the owner would not oth- erwise consider, and in the end increas- es your bottom line. is will happen, though, only if you properly train your technicians. When customers purchase new equip- ment, they oen want to know why the new equipment costs more than their old equipment. e obvious explanations are system sizing, proper charging, and air- flow. How many technicians, however, know how to perform a combustion anal- ysis when installing a new gas furnace? A common phrase is "the flame was blue, and I did my job." Teaching proper combustion analysis can save the consum- er money and prevent unneeded litigation for the contractor. Combustion analysis means taking the time to verify that the air fuel ration is set to manufacturer's specifications. is sounds straightforward, yet it is a seldom occurrence that a technician performs one. Why? Lack of training! Also, improper air fuel ratios lead to a system not being as efficient as specified by the manufacturer. In addition, a lack of a combustion analysis can lead to carbon monoxide being released. Carbon monoxide is a colorless, odor- less and tasteless gas, oen referred to as the silent killer. New regulations require ongoing education. New government regulations that address energ y efficiency and environmental concerns will dramatically change the type of equipment contractors will work on in the next few years. Gordon Holness, past president of ASHRAE, states that this will take the need for training to a higher level. Training makes employees more valuable. Training your employees will reduce the number of callbacks you receive, making your business more profitable. You will be making more revenue per employee and achieving a higher ROI on hard assets such as equipment and trucks. Education needs to be perpetual and not just something offered in the slow months. Training opportunities are abundant in today's marketplace — through your local wholesale distribution network, community colleges, trade schools, webinars, and other resources. Contractors can also offer in-house training, allowing them to tailor training to their specific needs. A variety of publications, soware, and other resources are available as packaged modular training programs. ere is an old saying : You can be penny wise and dollar foolish. Poorly trained employees can cost your company far more than training itself. As the hvacr industry enters the second decade of the 21st century, challenges will multiply. You can meet these challenges with a proper staff-development program that includes year-round training of your employees. Make certain your most important asset — your employees — can take part in your plans to increase business in the years to come. n omas M. Tebbe is National Programs Director for HVAC Excellence, a non- profit organization that provides validation programs for students, technicians, teachers, and HVACR programs. He is a former HVACR contractor and retired director and educator with the Louisiana Community and Technical College System. A variety of publications, software, and other resources are available as packaged modular training programs.

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