HVACR Business

JUL 2017

Help hvacr contractors master the critical components of business management.

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17 HVACR BUSINESS JULY 2017 www. hvacrbusiness .com Each company can determine the re- quirements to advance to the next class or level of training. Setting a standard is im- portant and there should be zero variances due to "good behavior." No amount of preparation is enough. It seemed every week during the first year of CroppMetcalfe Academy, we were scrambling for lab materials (copper for a brazing class, refrigerant scales, etc.), that wasn't considered initially. So plan, plan, plan! Step 4: Review & Feedback Just as the students deserve a report card, the training program should also be reviewed aer every school year is completed. is is another benefit of hav- ing an administrator different than the instructor. e administrator must solicit and col- lect feedback on everything involved in the program (i.e. instructors, classroom and lab setting, assignments, and tests). It's the administrator's fiduciary duty to provide the best training program to the students. Part of the feedback should come from the managers/supervisors of the students. Is their skill set improving ? Are they us- ing the lessons from school on a daily basis? What are the gaps that need to be addressed? Aer every school year, the CroppMetcalfe Academy sends a survey to every student which asks about the program. is feedback is reviewed to im- prove future sessions. As with any survey, it's important to not take anything person- ally, but rather view it as a way to improve the process. e administrator has a long-term per- spective on the program so he/she should review its effectiveness. e feedback from our students made each subsequent semester better. We added more labs and hands-on projects as a direct result of the feedback during our first year. Just Do It Setting up an in-house training pro- gram is the right thing to do. It's a com- mitment to the company's future, and a sign to your employees about your com- mitment to them. It's also a sign to the local labor market that your company makes professional de- velopment a priority. e CroppMetcalfe Academy has been a great way to develop our HVACR and plumbing technicians' skill set, reinforce the concept of continuous learning and grow technicians with no background to licensed journeymen. u Rob Greenblatt is the director of business development at CroppMetcalfe, a Fairfax, Va.-based contractor that offers HVACR, plumbing, electrical and pest control. In addition to being the administrator of the CroppMetcalfe Academy, he is also responsible for all HR, accounting, safety and training activities. For additional information, visit croppmetcalfe.com or email Rob at rgreenblatt@croppmetcalfe.com. Easy Up. KnuckleHeads are engineered to elevate and secure pipes, conduit, channel, solar arrays, cable trays, ductwork and more. Easy-to-install KnuckleHeads can be loose laid, mechanically fastened or adhered to a single ply membrane with Chem Li k M-1 ® adhesive/sealant. Molded from rugged glass-reinforced nylon, each Knucklehead can carry up to 600 lbs. of weight and provide elevations up to 18". KnuckleHeads are much lower cost than most pipe support systems on the market and easy installation keeps labor costs down. Visit us at greenlinkengineering.com for details 888.672.9897

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