HVACR Business

JUL 2017

Help hvacr contractors master the critical components of business management.

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20 HVACR BUSINESS JULY 2017 www. hvacrbusiness .com I n a culture that revolves around in- stant gratification, there is a high- er expectation for efficiency than ever before from consumers. ey are now exposed to drones that deliver packages to their front doorsteps within hours of purchase. at type of effective- ness changes their outlook for all services, BY JENNY MALCOLM Maximize Fleet Management to Offer Same Day Service FLEET MANAGEMENT especially services that take place in their homes. HVACR businesses should focus on enhancing current efficiency standards to give their customers what they want — same day service. A great way to obtain optimal productivity from your vehicles, and employees, is to implement telematics soware. is technolog y keeps fleets on sched- ule, enhances quick response times during emergency service requests, increases technician productivity on the jobsite and keeps your vehicles in good working order through streamlined maintenance management. Keep Fleet on Schedule Using telematics to manage your tech- nicians' daily routes will increase how efficiently vehicles arrive at each jobsite, which will help them stay on schedule throughout the day. Taking a longer route than necessary can push every job back and leads to fewer jobs being completed. at also doesn't allow for additional jobs to be added throughout the day when new calls come in. Staying on track with efficient routing plays a crucial role in the ability to offer same day service. Your telematics system ensures techni- cians take the best routes by entering the addresses or landmarks associated with customer locations into the soware, which optimizes the route and sends it straight to the driver's smartphone, tablet or Garmin navigation device with turn-by- turn directions. Telematics allows your scheduler to optimize the technicians' daily schedules before they even start the workday. Real-Time Dispatch When a customer calls you to fix a broken AC unit in the dead of summer, same day service goes from being a "nice to have" service offering to one of necessity. e ability to respond quickly to cus- tomer emergencies takes more than simply a technician getting to the job assigned to them as quickly as possible. ere needs to be efficient processes in place for dispatch teams as well. Telematics doesn't simply allow your business to become more productive in the field; you also become more produc- tive back at the office. When emergency service calls come in, dispatch teams can use a telematics platform to quickly access current vehicle locations to find the near- est technician to the customer site. Having this information readily available allows your fleet to make the best dispatch decisions so they can offer same day service when it counts the most. With an effective telematics system, you can offer customers same day service and generate the most revenue possible to improve efficiency throughout your entire fleet. u Jenny Malcolm is the marketing communications manager for GPS Insight. Visit gpsinsight.com/how-fleet-telematics-works for additional information about how your fleet can use Telematics. Staying on track with efficient routing plays a crucial role in the ability to offer same day service. S C A N Q R C O D E TO V I E W V I D E O TREATS Up 2 tons of cooling SAFE Non-polymer, oil-soluble formula safe for system components and recovery equipment ECONOMICAL Solution to your AC&R leaks ISO 9001:2008 & AS 9100C CERTIFIED COMPANY INJECTION METHODS 2 Condensers Evaporators O-rings Hoses YOU CHOOSE EZ-Ject ™ or GLO-STICK ® WHICH WILL YOU CHOOSE THE MOST TRUSTED CHOICE FOR AC&R LEAKS IS COOL SEAL ™ A/C LEAK SEALER ?

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