HVACR Business

AUG 2017

Help hvacr contractors master the critical components of business management.

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www. hvacrbusiness .com www. HVACRBUSINESS .com HVACR Business, founded January 1981, is a monthly national trade magazine serving contractors, mechanical engineers, manufacturers, manufacturer representatives, wholesalers, distributors, trade associations, and others in the heating, ventilating, air conditioning and refrigerating (HVACR) industry primarily in the USA. The editorial focus and mission of HVACR Business is to provide business owners and managers with the very best business management concepts available. Critical topics covered include leadership, management, strategy, finance, sales, marketing, training, education, staffing, op- erations, human resources, legal issues, customer service and more. We are dedicated to helping contractors mas- ter these key management skills and provide them with the resources necessary to build strong, profitable companies. Every effort is made to provide accurate information, how- ever, the publisher assumes no responsibility for accuracy of submitted advertising and editorial information. Copyright©2017 by JFT Properties LLC. No part of this publication may be reproduced in any form or by any means, electronic or mechanical, or by recording, or by any information storage or retrieval system, without written permission from the publisher. Subscription Rates: Free and controlled circulation to qualified subscribers. Non-qualified persons may sub- scribe at the following rates: U.S. and possessions: 1 year $48; 2 years $75; 3 years $96; Canadian and foreign, 1-year $108 U.S. funds only. Single copies $8. Subscriptions are prepaid, and check or money orders only. Subscriber Services: To order a subscription or change your address, write to HVACR Business, 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145 or call (440) 471-7810; or visit our Web site at www. hvacrbusiness.com. For questions regarding your subscrip- tion, please contact bkerr@hvacrbusiness.com. HVACR Business (ISSN 2153-2877) Published monthly by JFT Properties LLC., 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145. POSTMASTER: Send address changes to HVACR Business, 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145. Periodicals postage paid at Cleveland, OH and additional mailing offices. (USPS 025-431) 5 HVACR BUSINESS AUGUST 2017 Industry Committed to Innovation T o be competitive, you cannot become complacent. To truly find success as a business owner, you must always keep an eye looking forward, constantly reinventing yourself and your business. In this industry, especially, it's not enough to simply "do what you've always done." Your customers expect the best, and the best is always changing. Whether it's a higher SEER level, safer refrigerants or the newest controller, customers always want something better. ankfully, you're a part of an industry that is committed to innovation. I'm reminded of this every year when I see all the latest products at the AHR Expo. And, most recently, I was reminded of this commitment from several of your trusted industry partners. Danfoss I had the pleasure of traveling to Tallahassee, Fla. at the end of June for the grand opening of a new, state-of-the-art laboratory. Danfoss' customer Application Development Center features three fully-automated test facilities capable of accommodating residential and commercial air-conditioning and heat pump equipment, including rooop units, from 1.2 to 50 tons and air-cooled chillers up to 150 tons. As I toured the facility and spoke with many of the engineers who helped design it, I was impressed with the details — all aimed at helping customers improve performance through system-level testing. "is lab enables engineering teams to validate new concepts and develop products and solutions that solve key challenges in today's market," said Gregory Handzel, manager of the Application Development Center. e need for such a facility is evidenced by just how high the demand is from customers who want to use it. John Galyen, president of Danfoss North America, told me it was already booked for the next six months. Trane At the same time I was in Tallahassee witnessing Danfoss' commitment to innovation, our publisher, Terry Tanker, was in Tyler, Texas for a major announcement from another innovative manufacturer. Trane unveiled a new brand campaign that signifies its growth and transformation over the last century. e new campaign, titled "Tested to Run," highlights the rigorous testing methodologies and hard-working engineering teams. "is new campaign speaks to who we are as a company and is a direct reflection of our people working to create long-lasting and reliable products that are tested to the limit in our labs every day," said Brian Welborn, Trane director of brand and marketing communications at Ingersoll Rand. e "Tested to Run" campaign provides consumers and resi- dential dealers an inside and never-before-seen look at how Trane uses its labs and facilities to push the boundaries of performance and reliability when manufacturing and testing its equipment. e creative assets give a glimpse into how the brand puts each unit through extreme testing prior to launch, including its Seasonal Extreme Environmental Testing (SEET) lab, where products endure 16 weeks of bone-chilling cold and blistering hot weather. Emerson Finally, just a couple of weeks ago, we traveled a few hours south to Sidney, Ohio for the groundbreaking of Emerson's first phase of construction on a major renovation and expansion of the labs and offices at its existing one- million-square-foot facility. e project is expected to require $100 million in investments over the next four years, which will include building a two-story office addition onto the current facility and converting existing space to new and expanded engineering laboratories. With a focus on creating an environment to attract tomorrow's engineers, scientists and industry leaders, the renovated facility will facilitate cross-functional collaboration and provide an efficient, modern workplace. A highlight of the project is an upgraded, cutting-edge lab space to conduct advanced performance and refrigerant test- ing with its compressors and related products. Keep in mind, this new construction project in Sidney comes just a year aer I attended the grand opening of its Helix Innovation Center on the University of Dayton campus, aimed to spur research, collaboration and education across the industry. As you take a look at your business and the products and services you offer, remember that you're not alone when it comes to achieving excellence. Innovation abounds throughout the industry, thanks to the commitment of dedicated companies like Danfoss, Trane, Emerson — and so many others. When it comes to providing your customers with high efficiency, low environmental impact, easy to operate and intuitive new products, your manufacturer partners are there to help you rise to the challenge. u TERRY Tanker Publisher ttanker@hvacrbusiness.com PETE Grasso Editor pgrasso@hvacrbusiness.com JIM McDermott Editorial Advisor jmcdermott@hvacrbusiness.com MEGAN LaSalla Art Director mlasalla@hvacrbusiness.com BRUCE Sprague Circulation Manager bs200264@sbcglobal.net BARBARA Kerr Executive Assistant bkerr@hvacrbusiness.com SUBMISSIONS editorial submissions: pgrasso@hvacrbusiness.com ADVERTISING STAFF EAST COAST/SOUTHEAST JIM Clifford Regional Sales Manager Tel 201-362-5561 Fax 201-334-9186 jclifford@hvacrbusiness.com MIDWEST ERIC Hagerman Regional Sales Manager Tel 440-471-7810 Fax 440-471-7943 ehagerman@hvacrbusiness.com WEST COAST TERRY Tanker Publisher Tel 440-471-7810 Fax 440-471-7943 ttanker@hvacrbusiness.com THE HVACR MANAGEMENT MAGAZINE 24651 Center Ridge Road, Suite 425 Westlake, OH 44145 Tel: (440) 471-7810 Fax: (440) 471-7943 Web site: www.hvacrbusiness.com (ISSN: 2153-2877) www. hvacrbusiness .com Innovation abounds throughout this industry thanks to the commitment of its dedicated manufacturers. EDITOR'S NOTEBOOK BY PETE GRASSO

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