HVACR Business

AUG 2017

Help hvacr contractors master the critical components of business management.

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9 HVACR BUSINESS AUGUST 2017 www. hvacrbusiness .com instill leadership in me by allowing me to make these decisions myself. It was at this point in my career when I began to gain confidence in myself and things began to move in a positive direc- tion all around me. Others in this situa- tion might have taken a different approach and possibly used this as an opportunity to display their vast knowledge of the subject based on their many years of experience. e impact of this approach has stayed with me for 14 years. Humility & Culture e many great leaders who have impacted their organizations in such profound ways all over the world have taught us that leadership is about service to others. In the book "Good to Great" by Jim Collins, this is referred to as Level 5 Leadership — someone who blends genuine personal humility with intense professional will. e ability to show humility is one of the greatest strengths a leader can have and allows them to build trust and respect from their team. is notion brings me back to my days growing up playing on a multitude of sports teams. I regularly reflect back on the teams in which we found success versus others where we had continuous struggles. Other than the perhaps obvious differ- ence of skill level, what was the underlying difference between the successful and the not so successful teams? Was it the coach? Was it the players? I relate these same questions to areas of our organization where I've had the opportunity to spend time throughout my career. What makes some groups, de- partments or organizations, as a whole, successful while others struggle to get through the day? e culture of the organization is the single most important factor when it comes to employee engagement, employee satisfaction and employee retention. e culture of an organization, as we define it, is a combination of the beliefs, values, attitudes, practices and conversations that take place within the company. It's our job as leaders to create an en- vironment in which our team members feel comfortable enough to fully engage themselves, which will ultimately result in a strong culture. A strong culture will lead to long-term success. Leadership Expert Simon Sinek says, "Start with why and create a triangle of trust through transparency." I'm a firm believer in this philosophy and also under- stand the absence of such can have a long- term detrimental impact on your business. Another philosophy from "Good to Great" talks about the lasting signs of Level 5 Leadership, particularly how a true Level 5 Leader can leave the organization and it will still be able to thrive for years to come. It isn't about simply putting out today's fire, but instead it's about building a suc- cessful foundation that exists well beyond your time with the company. As a service manager in the HVACR business, this is mostly much easier said than done. Empower & Enable I've been fortunate to be exposed to great leadership practices, both within our organization and also through dozens of outside leadership sources. For these op- portunities, I will be forever grateful. In my role as service manager of residential and commercial service at Isaac Heating & Air Conditioning, I find myself in a posi- tion to pay it all forward. It's my commitment to help those around me to become stronger leaders and better themselves — ultimately improving their quality of life. ere are many different versions of "e E's of Leadership," which may include Envision, Engage, Encourage, Excite, Equip and Empower. e two that have always been the most powerful to me are Empower and Enable. As leaders, we must first empower those around us to make the necessary decisions required within their job duties. You need to set clear expectations for them and be sure they fully understand they have your support. e second, and most important, is to enable them — get out of their way and let them do it! I aim to provide the same opportunities I received to those around me. To do so, I must do both, empower and then enable. is is the most powerful way we can instill leadership qualities in those around us, which will help to build the bench strength needed for any organi- zation to be successful for years to come. Earlier, I asked, "What is the difference between being a manager and being a lead- er?" e answer is actually quite simple. First, strong leaders have people who follow them because they believe in their vision and want to help them achieve their goals. Managers have people who work for them to implement the day-to-day tasks needed to get the job done. Second, leaders leave a lasting impres- sion on their teams or groups for many years, even aer their departure from the organization because of the culture they created. ird, leaders live their life looking at themselves in the mirror every day, mak- ing sure they themselves are living up to the morals and values, professionally and personally, that they expect of their teams. Lastly and most important to me, we as leaders must be humble. When you reach a point where it's not about you anymore — instead, your concern is always others first — you are now leading your organization and should expect great things to come. u Jeremy Noll is the Service Manager for Isaac Heating and Air Conditioning in Rochester, N.Y. He has been with the company for more than 14 years, nine of which have been in a leadership capacity. Visit isaacheating.com for additional information. The culture of the organization is the single most important factor when it comes to employee engagement, employee satisfaction and employee retention. » A complete chapter on residential service agreements. » Key performance indicators. » Acquisitions of other HVAC companies. » The Future of HVAC. » Plus, much more valuable information. A follow up to the best-selling book ever in our HVAC Industry www .ronsmithhvac .com Featuring: BUY YOUR BOOK TODAY 470-253-8502

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