HVACR Business

OCT 2017

Help hvacr contractors master the critical components of business management.

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17 HVACR BUSINESS OCTOBER 2017 www. hvacrbusiness .com BY MIKE ABRASHOFF Connect Your People to Your Purpose LEADERSHIP C onnecting people to purpose is the foundation of leadership. It's also the second step in your leadership journey. You should already have set new standards and expec- tations, and redefined your commitment to excellence (HVACR Business, August 2017, pg. 17). Now, it's time to align your team to- ward a common goal. Defining your mission is important, but don't overlook the obvious. Your team can either accept or deny this mission. It's your job to achieve a favorable outcome. Identify your mission In the beginning, your message should be simple. On Benfold, the initial mis- sion was to be the best damn ship in the Navy. at was our starting point. Our come-from. And everything else would be a means to achieving that purpose. For your team to execute their mission, you must establish expectations and en- sure your team understands it. Depending on your current organizational situa- tion, identifying your mission may pose challenges. When I took command of Benfold, many members of the crew were just putting in time. ey were waiting for the next tour of duty, or worse, to leave the Navy. No one had given the crew a compel- ling vision of their work. Are you giving your technicians and office staff a good reason to believe what they're doing is important? Compelling Call to Action People want clear direction, and it's your responsibility to provide this direc- tion. e ability to delegate is an import- ant aspect of leadership. You alone must communicate who you are as a company. Own this responsibility and it will lead to your success. To fully engage your employees, be clear about your vision and the values that will guide you toward reaching this vision. e execution of this vision, however, is your team's responsibility. Your team's in- volvement will convey a compelling sense of recognition and trust. is is vital to any organization. Establish a Winning Attitude People want to win. But does your team know what winning means to your com- pany? Have you defined the rules of the game and how you keep score? Being the best is not always winning at all costs. Reaching goals the right way has invaluable benefits and your team must understand the parameters of their actions. ese parameters set the right ex- ample, culture and values for everyone to follow. Where goals help define what is im- portant, values define how you reach your goals. Establishing values is essential for your team to win. How you win is as im- portant as winning itself. Having a vision for your company is only half the battle. Connecting your team to that vision is equally important, and simplicity is always best. Can you discuss your compelling call to action in 30 seconds or less? If you can't, your vision may be too complex, and your team might not really understand their expectations. As you think about how to connect your people to their purpose, ask the fol- lowing two questions: • How does your team provide "value" to your customers? • In what type of environment will your team thrive? e better your people understand what the customer values, the better your company will be able to focus and connect with customers. And, if people are allowed to contribute and play a role in how an or- ganization operates, they will want to be a part of that environment. u A former U.S. Navy Captain, Mike Abrashoff took control of the USS Benfold, one of the worst performing ships in the Pacific Fleet. After just 12 months, he transformed the ship — using the same crew — and won the Navy's Spokane Trophy for best-performing ship in the Pacific Fleet. For additional information, visit apgleadership.com/fuel-hvacr. Having a vision for your company is only half the battle. Connecting your team to that vision is equally important, and simplicity is always best. STATEMENT OF OWNERSHIP, MANAGEMENT AND CIRCULATION ( Requestor Publications Only) 1. Publication Title: HVACR Business 2. Publication Number: 25431 3. Filing Date: 10/1/2017 4. Issue Frequency: Monthly 5. Number of Issues Published Annually: 12 6. Annual Subscription Price: Free to Qualified 7. Complete Mailing Address of Known Office of Publication (Not Printer): JFT Properties LLC, 24651 Center Ridge Road, Suite 425, Westlake, OH 44145-0634 Contact Person: Barbara Kerr Telephone: 440-471-7810 8. Complete Mailing Address of Headquarters or General Business Office of Publisher (Not Printer) JFT Properties LLC, 24651 Center Ridge Road, Suite 425, Westlake, OH 44145-0634 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor Publisher: Terry Tanker, JFT Properties LLC, 24651 Center Ridge Road, Suite 425, Westlake, OH 44145-0634; Editor: Pete Grasso, JFT Properties LLC, 24651 Center Ridge Road, Suite 425, Westake, OH 44145-0634; Managing Editor: N/A 10. Owner – Full name and complete mailing address: JFT Properties LLC, 24651 Center Ridge Road, Suite 425, Westlake, OH 44145-0634 11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of bonds, Mortgages, or Other Securities: None 12. Tax Status (For completion by nonprofit organizations authorized to mail at nonprofit rates) (Check one) The purpose, function, and nonprofit status of this organization and the exempt status for federal income tax purposes: N/A 13. Publication Title: HVACR Business 29379 28980 27808 27129 0 0 0 0 0 0 27808 27129 1141 1651 0 0 0 0 104 0 1245 1651 29053 28780 326 200 29379 28980 95% 94% 14. Issue Date for Circulation Data Below: September 2017 15. Extent and Nature of Circulation a. Total Number of Copies (Net Press Run) b. Legitimate Paid and/or Requested Distributor (By Mail and Outside the Mail) (1) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541 (Include direct written request from recipients, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser's proof copies, and exchange copies.) (2) In-County Paid/Requested Mail Subscriptions stated on PS From 3541 (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser's proof copies, and exchange copies) (3) Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other paid or Requested Distribution Outside USPS (4) Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail) c. Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), and (4) d. Nonrequested Distribution (by Mail and Outside the Mail) (1) Outside County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources). (2) In-County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources). (3) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail or Package Services Rates) (4) Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources) e. Total Nonrequested Distribution (Sum of 15d (1), (2), and (3) f. Total Distribution (Sum of 15c and e) g. Copies not Distributed h. Total (Sum of 15f and g) i. Percent Paid and/or Requested Circulation 16. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the October 2017 issue of this publication. Average No. Copies Each Issue During Proceeding 12 months No. Copies of Single Issue Published Nearest to Filing Date 17. Signature and Title of Editor, Publisher, Business Manager or Owner Terrence Tanker, Publisher 10/1/2017 I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/or civil sanctions (including civil penalties).

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