HVACR Business

OCT 2017

Help hvacr contractors master the critical components of business management.

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10 HVACR BUSINESS OCTOBER 2017 www. hvacrbusiness .com Underperforming technicians or green technicians oen feel you're riding with them because they aren't doing well. When they see that everybody is on the schedule, it takes that cloud away. When your ride-along schedule is consistent and that cloud of negativity goes away, the results will continue to improve. Trust goes up. Post the Schedule Ride-alongs aren't meant to be a sur- prise inspection. You want your techni- cians to have every opportunity to shine. Catch them at their best, not at their worst. You're looking for opportunities to praise, because that's more effective than scolding. You want to see their truck clean, ap- pearance tight and best foot forward. Review the schedule a few days prior to the ride and work with the dispatcher to cra the type of day you want to observe. It's better to be proactive in this experience than reactive. If the technician you lined out for a ride is going to be on an all-day dig or in- stall, then there is no reason to go out with them and the opportunity is lost. You can adjust to the next scheduled person on the schedule. is is going to happen, but you can reduce that by being involved earlier in the process. By looking at the dispatch board the days before your scheduled ride, you can give the next-in-line technician a heads-up that you will be riding with them. Waiting until the morning of isn't the best process. Ride-Along Getting in the technician's van and physically riding with them when possible is the best practice. is windshield time gives you the most quality time with your technician. Getting to know the techni- cian better and letting them get to know you builds better communication. ere are also a number of important things you can learn about your techni- cian when riding with them. Evaluating their driving ability is relevant, as is ad- herence to other company standards and policies. You're not looking for opportu- nities to "bust" them. You're looking for training opportunities or opportunities for improvement. Is there a problem with your processes? Are your technicians getting their parts re- stocked in a timely manner? Do they have the tools they need? Do they need more training ? Ride-alongs are a real eye opener. ere may be times where the traditional ride with the technician to and from the shop may not make sense. e goal is to get as much windshield time as possible with your technician, but if traffic is going to make his drop off a three-hour journey, then that becomes a negative. Driving to a designated area and then getting in the truck may make more sense. continued from page 8 THE LIGHTWEIGHT YELLOW JACKET ® YJ-LTE ™ REFRIGERANT RECOVERY SYSTEM The YJ-LTE Refrigerant Recovery System is nothing less than the smallest, lightest and most powerful unit in its class. There's never been so much time, and cost-saving innovation packed into such a compact, small package. We're talking built-in purge circuit, superior condenser performance and single valve operation. It may be small, but it's built to handle the biggest (and tallest) recovery jobs you can throw at it. FIND OUT MORE AT YELLOWJACKET.COM. EVERY STEP UP IS ANOTHER REASON TO LOVE THE COMPACT, LIGHTWEIGHT YJ-LTE. Made in the U.S.A. THE LIGHTWEIGHT YELLOW JACKET ® YJ-LTE ™ REFRIGERANT RECOVERY SYSTEM The YJ-LTE Refrigerant Recovery System is nothing less than the smallest, lightest and most powerful unit in its class. There's never been so much time, and cost-saving innovation packed into such a compact, small package. We're talking built-in purge circuit, superior condenser performance and single valve operation. It may be small, but it's built to handle the biggest (and tallest) recovery jobs you can throw at it. FIND OUT MORE AT YELLOWJACKET.COM. EVERY STEP UP IS ANOTHER REASON TO LOVE THE COMPACT, LIGHTWEIGHT YJ-LTE . Made in the U.S.A.

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