HVACR Business

DEC 2017

Help hvacr contractors master the critical components of business management.

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www. hvacrbusiness .com www. HVACRBUSINESS .com 5 HVACR BUSINESS DECEMBER 2017 We're All Getting Smarter F or years, the industry has lamented over a supposed shortage of qualified technicians. But, as I've said many times, the companies who are successful, have great employees and never worry about filling an open technician position, aren't worried about a shortage at all. at's because they're focused on hiring great people and training them to be great technicians. ere are plenty of great people out there willing to work, most of whom have never been an HVACR technician before ... but they're willing to learn. Sometimes, it's as simple as looking for people where you least expect to find them (How to Recruit Women Technicians, pg. 16). Many successful contractors have said to me, "I can teach you how to be a great technician, but I can't teach you how to be a good person." You could hire the most experienced technician in the world, but if they're not a great fit for your company, then they simply won't work out, and that's why many companies are struggling to make good hires. Contractors face many pressures today, from lowering energ y consumption and reducing operating costs, to minimizing environmental impact and ensuring occupant comfort. It's not enough to simply look at a building as a place to do business — organizations need the right insights and tools to reduce energ y costs and emissions, but also ensure buildings are positively contributing to their strategic goals and outcomes. One way to attract younger people to this industry is through technolog y. A year ago, on this very page, I wrote about the rise of smart homes as the biggest business opportunity for HVACR contractors (Educate Your Customer Base, Nov. 2017). Over the last several years, there has been an explosion in smart-technolog y programs for the residential sector. Examples of this technolog y include learning thermostats and demand response. But their integration into existing residential energ y efficiency programs has just started to be considered (read more about e Evolution of Smart Home Performance on pg. 13). But, guess what — it isn't just homes that are getting smarter. Commercial buildings, which for years have been at the forefront of connected controls and have influenced smart applications for residential equipment, are continuing to evolve. A whole new class of engineers and technolog y-savvy students are looking for a career where they can learn and apply their skillset to a growing industry. And this is an opportunity for you. As buildings and equipment get more intelligent, so too must the industry as a whole. I was reminded of this recently when I attended the bi-annual group sales meeting in San Antonio for Daikin Applied. "At Daikin Applied, we believe your air can be doing more — for your business, and your people. Every day we aim to create better outcomes for our customers, so they can breathe easier. at's what we deliver through Air Intelligence," said Mike Schwartz, CEO of Daikin Applied Americas. "We're changing the way we think about HVAC to create smarter, more configurable solutions that empower owners and managers to optimize building environments for their people." roughout the course of that weekend, I had a front row seat as Daikin Applied promoted building management and operational best practices to help organizations optimize equipment and facilities. I was also lucky enough to get a preview of the new, advanced commercial HVACR equipment that demonstrates its commitment to producing better air for end-users through the application of smart solutions. It's precisely this type of equipment and manufacturer support that is going to elevate and sustain this industry as we move further into the 21st century. Many industry manufacturers (and distributors and associations) continue to offer training and support for the contractor community. As the industry continues to age — both in terms of equipment and personnel — it's imperative to welcome in a new generation. One way to do that is to provide high-tech training. ere are plenty of smart, capable people out there looking for jobs. Get out there, find them and show them this is a cutting-edge industry in which they can have a long, lucrative career. u TERRY Tanker Publisher ttanker@hvacrbusiness.com PETE Grasso Editor pgrasso@hvacrbusiness.com JIM McDermott Editorial Advisor jmcdermott@hvacrbusiness.com MEGAN LaSalla Art Director mlasalla@hvacrbusiness.com BRUCE Sprague Circulation Manager bs200264@sbcglobal.net BARBARA Kerr Executive Assistant bkerr@hvacrbusiness.com SUBMISSIONS editorial submissions: pgrasso@hvacrbusiness.com ADVERTISING STAFF EAST COAST/SOUTHEAST JIM Clifford Regional Sales Manager Tel 201-362-5561 Fax 201-334-9186 jclifford@hvacrbusiness.com MIDWEST ERIC Hagerman Regional Sales Manager Tel 440-471-7810 Fax 440-471-7943 ehagerman@hvacrbusiness.com WEST COAST TERRY Tanker Publisher Tel 440-471-7810 Fax 440-471-7943 ttanker@hvacrbusiness.com HVACR Business, founded January 1981, is a monthly national trade magazine serv- ing contractors, mechanical engineers, manufacturers, manufacturer representatives, wholesalers, distributors, trade associations, and others in the heating, ventilating, air conditioning and refrigerating (HVACR) industry primarily in the USA. The editorial focus and mission of HVACR Business is to provide business owners and managers with the very best business management concepts available. Critical topics covered include leadership, management, strategy, finance, sales, marketing, train- ing, education, staffing, operations, human resources, legal issues, customer service and more. We are dedicated to helping contractors master these key management skills and provide them with the resources necessary to build strong, profitable companies. Every effort is made to provide accurate information, however, the pub- lisher assumes no responsibility for accuracy of submitted advertising and editorial information. Copyright©2017 by JFT Properties LLC. No part of this publication may be reproduced in any form or by any means, electronic or mechanical, or by recording, or by any in- formation storage or retrieval system, without written permission from the publisher. Subscription Rates: Free and controlled circulation to qualified subscribers. Non- qualified persons may subscribe at the following rates: U.S. and possessions: 1 year $48; 2 years $75; 3 years $96; Canadian and foreign, 1-year $108 U.S. funds only. Single copies $8. Subscriptions are prepaid, and check or money orders only. Subscriber Services: To order a subscription or change your address, write to HVACR Business, 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145 or call (440) 471-7810; or visit our Web site at www.hvacrbusiness.com. For questions regarding your subscription, please contact bkerr@hvacrbusiness.com. HVACR Business (ISSN 2153-2877) Published monthly by JFT Properties LLC., 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145. POSTMASTER: Send address changes to HVACR Business, 24651 Center Ridge Road, Suite 425, Westlake, Ohio, 44145. Periodicals postage paid at Cleveland, OH and additional mailing offices. (USPS 025-431) THE HVACR MANAGEMENT MAGAZINE 24651 Center Ridge Road, Suite 425 Westlake, OH 44145 Tel: (440) 471-7810 Fax: (440) 471-7943 Web site: www.hvacrbusiness.com (ISSN: 2153-2877) www. hvacrbusiness .com As buildings and equipment get more intelligent, so too must the industry as a whole. EDITOR'S NOTEBOOK BY PETE GRASSO

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